REFUNDS & EXCHANGES

All sales are final 
We do not accept exchanges under any circumstances. As our products are lip products, we cannot take back any item that has been opened, tested or used, even once. This is for hygiene and quality reasons, and it ensures every customer receives a brand-new, untouched item.

Damaged items
We package every order carefully, but damage can sometimes happen in the post. If your order arrives damaged, please email nahs.empire@gmail.com within 7 days of delivery with:

• a photo and/or video of the damaged package and item
• a screenshot of your order confirmation

We will send you a replacement of the same item. If the item you ordered is out of stock, we will issue you a refund instead.

Lost parcels and incorrect addresses
Please see our shipping policy.